Refund policy

Return & Refund Policy

Last Updated: [5/29/2026]

At [ChurannBaba], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request must be made within [5 DAYS] of delivery

  • The product must be unused, unworn, and in original condition

  • All original tags, packaging, invoices, and accessories must be included

  • The product must not show signs of damage caused by misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Sale or discounted items

  • Customized or personalized products

  • Innerwear or personal-use items

  • Gift cards

  • Products marked as “Non-Returnable” on the product page

Please check product descriptions carefully before placing your order.

3. Return Request Process

To initiate a return, please contact us at [churannbaba00@gmail.com] with:

  • Your order number

  • Product name

  • Reason for return

  • Photos of the product (if applicable)

Our support team will review your request and provide return instructions if your return is approved.

Returns sent without prior approval may not be accepted.

4. Exchange Policy

We offer exchanges for eligible products in cases such as:

  • Wrong item received

  • Size issues (if applicable)

  • Damaged or defective products

Exchange requests must be made within [5 DAYS] of delivery.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may issue a refund or store credit instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [7 DAYS] of delivery at [churannbaba00@gmail.com].

Please include:

  • Order number

  • Clear photos/videos of the issue

  • Packaging images (if applicable)

Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds may take up to [7-8] business days to reflect in your account depending on your bank or payment provider

In certain cases, refunds may be issued as:

  • Store credit

  • Wallet balance

  • Replacement product

Shipping charges are generally non-refundable unless the return is due to our error.

7. Return Shipping Costs

If the return is due to:

  • Damaged product

  • Wrong item shipped

  • Manufacturing defect

→ [ChurannBaba] will bear the return shipping costs.

If the return is due to:

  • Change of mind

  • Incorrect size ordered by customer

  • Personal preference

→ Customers may be responsible for return shipping charges.

Return shipping costs, if applicable, will be communicated during the return approval process.

8. Cancellations

Orders may be canceled before shipment by contacting us at [churannbaba00@gmail.com].

Once an order has been shipped, cancellation requests may not be possible and standard return procedures will apply.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at [churannbaba00@gmail.com]

Processing times may vary depending on your financial institution.

10. Contact Us

For any questions related to returns, exchanges, or refunds, please contact us:

[ChurannBaba]
Email: [churannbaba00@gmail.com]

We value your trust and are committed to making your shopping experience smooth, transparent, and reliable.